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Is security included on my website?

Yes! All websites designed by Witch And The Wolf are automatically provisioned with an SSL certificate and encryption at no extra cost, unlike other providers.

SSL, or Secure Sockets Layer, serves as the widely-accepted security technology used to establish a secure and encrypted connection between a web server and a browser. This vital link guarantees the privacy and security of all data transmitted between the web server and browsers, helping to safeguard sensitive information.

Your forms and data entry points are also protected by anti-spam technology, such as reCAPTCHA so only humans are welcomed and bots are kicked out.

What integrations can I use on my website?

Over 400 apps, widgets and integrations - and counting! Here's some examples:

  • Google Maps/Bing Maps integration so your customers can find you easily.
  • Booking forms so people can book a table, make an appointment and more from over 50 different systems - like BookingNinja, ResDiary, Tock, Timely, OpenTable, Appointify and Resy.
  • Stream songs, albums and playlist from nearly any music streaming service including Spotify, Apple Music, Soundcloud and BandCamp.
  • Let your customers play videos from YouTube, Vimeo and more.
  • As well as our in-built eCommerce feature, you can bring in products from many other third party online stores like Shopify, WooCommerce, Gumroad and Ecwid.
  • Add buy buttons and purchase gateways for you to accept payments for items, subscriptions and donations.

And much, much more. All without your customers ever having to leave your website.

Will you train me on how to make changes?

Of course we will. We want to provide a helping hand and teach you the basics of editing things on your webpages, such as images and text. And our award-winning editor makes doing so easy-peasy.

How do hosting payments work?

Once you choose one of our 3 hosting subscriptions, your payment method will be charged automatically every month or every year - depending on which one you select.

Can I change my hosting subscription?

You can change your hosting subscription yourself by logging into your customer portal.

Please note that if you change to our 'Annual Plan, Paid Monthly' subscription then you will need to commit to that plan for at least 1 year and you can't change your subscription until the minimum commitment period has expired.

Also note that if you change subscriptions, you won't be refunded any outstanding time remaining on your current plan.

Can I cancel my Website Design plan?

Yes. You can stop your Website Design plan by cancelling your hosting subscription, with 1 months notice. Your payment method will no longer be charged and your website will be removed online, upon reaching your next billing cycle.

Your website will be kept available for up to 30 days should you change your mind and would like to return your site online. After this period, your website may be permanently deleted.

Please note that if your hosting subscription is 'Annual Plan, Paid Monthly', then you will be charged any outstanding months remaining on your plan if you cancel early.

Can I transfer my site to another provider?

No. It isn't possible to transfer your website and it's contents to another provider.

What happens if I miss a payment?

If for some reason we cannot collect payment after 7 days from your usual billing cycle, your website will be suspended and taken offline. You'll need to pay a reconnection fee of £25, as well as your outstanding balance, for your website to be available online again.

Your website may be permanently deleted with no option of recovery if we do not receive payment 30 days after your typical billing cycle.

Do you provide domains?

No, Witch And The Wolf doesn't provide domains. We do however work with Hover - our preferred partner for registering and using domains. If you have a domain registered with Hover, your website can instantly connect to your address in a snap.

We can connect to all other domain registrars too, of course.

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